Social

Scope of Social Supplier Standards

Mitratel recognizes the importance of full involvement with suppliers in realizing sustainable practices. Therefore, Mitratel has developed high standards for suppliers, covering environmental, social and business ethical aspects.

Mitratel management’s commitment to sustainability is not only reflected in internal operations, but also in ongoing partnerships with suppliers. Mitratel is committed to conveying and encouraging the implementation of these sustainable standards to the entire Mitratel supplier network, with the hope that together we can create a greater positive impact on the environment and society as a whole.


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Diversity

Mitratel management is firmly committed to creating a work environment that supports gender equality and equal rights for all Mitratel team members. Mitratel believes that diversity and inclusion are not only true values, but also important catalysts in advancing sustainability. By ensuring equal access, opportunities and rights between people, Mitratel not only creates a strong and diverse team, but also plays an active role in building a fairer and more sustainable society and industry.

Gender equality and equal rights are non-negotiable fundamentals in Mitratel’s journey towards an inclusive and sustainable future.

• Number of Employees 2021 = 538
  • Men = 385
  • Women = 153
• Managerial Level = 104
  • Men = 90
  • Women = 14

• Number of Employees 2021 = 538
  • Men = 385
  • Women = 153
• Managerial Level = 104
  • Men = 90
  • Women = 14

Gender Pay

The implementation of equal opportunities in work is implemented at Mitratel as a form of the Company’s compliance with Law Number 13 of 2003 concerning Employment and Law Number 21 of 1999 concerning Ratification of ILO Convention No. 111 Concerning Discrimination in Respect of Employment and Occupation (ILO Convention Concerning Discrimination in Employment and Occupation), as well as Guidelines for Equality and Non-Discrimination in the Workplace in Indonesia from the Indonesian Ministry of Manpower and Transmigration.

The Company always provides equal and broadest employment rights and opportunities to all employees without regard to differences in religion, ethnicity, race, social status, skin color, gender or other physical conditions, in accordance with applicable labor laws and regulations. The Company’s commitment is stated in the Company’s Code of Ethics, namely being impartial and fair and respecting diversity and providing equal opportunities.

EQUAL – provides equal salaries and broad employment opportunities as well as equal rights to all employees regardless of gender

Employee Training

Mitratel management with determination and wholehearted sincerity is committed to implementing training, training and HR development programs as a strategic step to support sustainable company practices.

Mitratel believes that investment in human resource development is the key to creating a team that is skilled, competent and has an awareness of sustainable practices. By offering relevant training, motivating professional growth, and providing Mitratel is committed to ensuring that every individual within the company can have full potential to achieve personal sustainability and contribute positively to the company’s sustainability goals.

In 2022, Mitratel will hold 70 training programs, consisting of:

• 18 face-to-face training
• 41 e-learning training
• 3 webinar
• 8 sertifikasi

QMS Certifications

The Quality Management System (QMS) at Mitratel is the main foundation in achieving sustainability. Mitratel integrates sustainable principles into all Mitratel operational processes, ensuring that every step Mitratel takes not only meets the highest quality standards, but also has a positive impact on the environment and society.

Management’s commitment to sustainability is not only reflected in the strict implementation of QMS, but also in Mitratel’s efforts to continuously improve sustainable practices. By combining superior quality and social responsibility, Mitratel believes that Mitratel not only creates extraordinary products and services, but also drives positive change in the communities and environment around the Company.

Data Privacy Policy

Mitratel is committed to protecting the security and confidentiality of customer personal data as an integral part of Mitratel’s sustainable practices. The personal security data policy that Mitratel implements is not only to comply with regulations, but also as a concrete manifestation of Mitratel’s values ​​of integrity, trust and sustainability.

Mitratel continues to develop and improve data security measures, not only as a legal obligation, but as a form of social responsibility and Mitratel’s ongoing efforts in creating a safe and trustworthy digital environment for Mitratel customers.

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Cybersecurity Program

Mitratel confirms its full commitment to sustainability by adopting and implementing the ISO 27001 standard in all operational aspects. Through this certification, Mitratel not only shows responsibility for information security, but also confirms its seriousness in protecting the data of customers, business partners and related parties.

The presence of ISO 27001 in Mitratel’s practices is not only a security measure, but also a foundation for ensuring sustainable operational continuity, maintaining stakeholder trust, and meeting high digital ethical standards.